Orders
You can make an order through this website. You will get an invoice and payment suggestions. My invoices do not show tax or VAT. Samalla - Sinnespin, as a company, does not pay tax at the moment.
Payment
There is no delivery without full payment. I offer you many ways to pay for your order (ready made in the shop or bespoke). If you have any questions about payment and you can't find it here, please contact me.
Cancelation, Returns and Refunds
Cancelation
You cannot cancel an order made through the website. I try to ship asap.
Cancelling a bespoke order is possible, but there might be costs involved in the agreement.
What can not be returned?
- Ready made items that have been altered on request
- Bespoke and commissioned work
- Intimate items
- Items sold for sponsoring or donation
How to return an order?
Disclaimer
Images on this site
This site contains copyrighted material. None of the media can be used without permission or without mentioning the source, creators, models and photographers. Be a good sharer and give the credits to the right persons. If you see something of yourself and it hasn't been credited the right way, please contact me about it and I'll fix it.
Reactions on posts
All public reactions should stay within a norm of good behaviour. Whatever good behaviour is, is up to your common sense and my right and ability to delete bad behaviour. If you can't say something nice, don't say anything at all. Try not to force your click-baits upon others in the comments. If I think something is not right, I'll mark you as spam.
Shipping
When is my order shipped?
I usually ship my orders for in stock items within 3 days, unless mentioned otherwise.
Commission and bespoke orders are shipped when they are ready or on said time in our agreement.
When will my order arrive?
Depending on where it is shipped, it will arrive within 1 to 14 days. You will receive a tracking option if that is available for your order.
Reasons of delays
Shipping parcels, domestic or international, can be a fickle sometimes. The couries gives indication of workdays when they expect to deliver. Excuses (and sometimes valid reasons) to be late can be human caused delays (strike, war, accident, pandemic and so on) and natural caused delays (bad weather, dinosaur attack, kitten rescue and so on). I do not have the power to stop a strike from my Studio in the UK for example, just to have my parcel delivered.
Another thing is customs. Not only can they charge you for importing goods (please check yourself if they do, I'm not responsible for this), they can sit on your parcel for weeks. They are specialized in ruining Christmas, Comic Cons and Birthdays. They have the right to do so and your parcel is in limbo for a while. I have no authority in limbo, no matter what everybody says about me.
When is a parcel lost?
A parcel is considered as lost at 30 days (domestic) or 6 weeks (international). This is when we file a report on a missing parcel. The courier will search for the parcel (this can take a few months) and if they don't find it, I'll get the shipping costs back (and parcel value if it was insured). This is why I will ask you to wait to ask for refunds right away. As long as I don't get the refund, I can't pay you back. There might be a chance they find it and deliver. Insured parcels tend not to get lost often.
Abandoned packages
It sometimes happens a package is returned to me due to failing to deliver or refusing to accept. Reasons mostly are a faulty address, not willing to pay customs or just not able to deliver (not home and nobody is picking it up). They call this an abandoned package. These are returned to me (and can take months).
Once I get these packages back, I will issue a refund
- MINUS shipping costs I made (check postnl.nl for rates)
- MINUS extra costs made for shipping it back to me
- MINUS damage costs to the product
So please check your address details, know that customs are not my responsibility and check for pickup notes if the mail-man missed you.
Lost parcel: Who's fault is it anyway?
I wrote this, because by law the sender/seller is responsible for getting the order to a receiver/buyer. There is a third party involved (the deliverer), that has a whole net of clauses that doesn't give one solid promise on actually delivering from sender to receiver. This is why I never make promisses.
I know many won't read this, but at least I wrote it down for you to read and understand. It might seem like much, but it's all very simple and most of the time everything goes very well.